This policy covers refunds and cancellation for all SEMIPRO purchases, whether the checkout is completed on semiprocycling.com or directly on the semipro.coach platform.
How cancellation works
If you are on a recurring plan you can cancel through your account's billing management flow or by contacting support. Cancellation stops future renewals.
If you cancel mid-cycle, access to paid features normally continues until the end of the paid period unless the specific product states that access ends immediately.
Cancelling a platform subscription does not affect separate coaching arrangements delivered through external channels unless explicitly agreed.
Refund position
Subscription payments are generally non-refundable once a billing period begins. We may issue refunds in the cases listed below.
When refunds may be considered
- Duplicate charges.
- Incorrect plan assignment or billing errors caused by SEMIPRO.
- Clear service errors affecting paid access.
- Cases where consumer law requires a refund or cancellation right.
When refunds are usually not offered
- Partial use after a cancellation already in effect.
- Change of mind after substantial use of the service.
- Outcomes that did not meet personal expectations.
Access after failed payment
SEMIPRO may offer a short grace period after a failed payment before access is removed. Grace-period rules are published consistently in plan messaging and support materials.
Requesting a refund
To request a refund, email coaching@semiprocycling.com with the order or subscription details. We aim to respond within five working days.